As cyber threats proceed to escalate and knowledge breaches make headlines, companies can not afford to take dangers with delicate paperwork, particularly e-signatures.
Relating to e-signature instruments, a reputation that always involves thoughts is Docusign. As highlighted in G2’s Winter 2025 Grid Report, it ranks #1 within the e-signature software program class, underscoring its dominance and reliability available in the market.
Nevertheless, as companies and people more and more depend on it to signal vital paperwork, a urgent query arises: Is Docusign protected?
On this article, we’ll discover DocuSign’s options, safety protocols, and compliance requirements. Our evaluation incorporates insights and suggestions from G2 reviewers that can assist you decide whether or not it’s the fitting alternative for what you are promoting.
What G2 customers like about Docusign
From seamless e-signature performance to easy integrations, this is all the pieces that makes DocuSign a favourite amongst G2 customers:
- Cellular signatures for on-the-go effectivity: G2 reviewers spotlight DocuSign’s cell app as a handy software for signing, sending, and managing paperwork on the go, providing flexibility for customers who must deal with duties from their units.
88%
of G2 customers advocate Docusign for a seamless cell signing expertise.
Supply: G2 Person Evaluations
- Bulk digital signatures for streamlined doc distribution: DocuSign’s bulk ship function permits sending the identical doc to a whole bunch and even 1000’s of recipients without delay. This function is right for effectively distributing mass agreements like HR insurance policies, consent kinds, and different standardized paperwork.
– Docusign Video Assessment, Alexandra R.
- Good reminders and expiration settings: DocuSign’s automated reminders and expiration settings assist customers arrange well timed reminders. This prompts recipients to evaluate and signal paperwork and ensures no agreements are missed or delayed.
89%
of G2 customers advocate DocuSign to remain on prime of pending signatures.
Supply: G2 Person Evaluations
- Internationalization for international companies: DocuSign’s internationalization options are tailor-made to assist companies with a world attain. By way of multi-language assist for paperwork, person interfaces, and electronic mail communications, the platform delivers a easy expertise for customers irrespective of the place they’re on this planet.
- Customized branding for a constant model expertise: DocuSign presents customization choices that enable companies to personalize their signature workflows. Firms can add logos, alter fonts, incorporate model colours, and embrace different design components to take care of knowledgeable and cohesive model identification.
What G2 customers are saying:
“The perfect factor about DocuSign is how fast and simple it’s to ship a number of paperwork for signatures without delay. Including signature and date fields to paperwork immediately has saved us numerous time. We additionally get signed paperwork again quicker and lower your expenses on postage. Each time I’ve had a difficulty, DocuSign’s assist workforce has all the time been there to assist. After we first began utilizing DocuSign, the coaching program helped us rise up to hurry rapidly. Now, it’s simple to indicate new workforce members how you can use it and get them began. I exploit DocuSign a number of instances every week, and it’s a key a part of how my firm works.”
– Docusign Assessment, Nancy S.
What G2 customers dislike about Docusign
Albeit praised for its performance and ease of use, some G2 customers have identified areas the place DocuSign might enhance:
- Signature alignment points: Some customers have encountered challenges when adjusting signature fields in paperwork. These misalignments can result in formatting issues, which might have an effect on the doc’s skilled look.
- Restricted customization: Whereas DocuSign permits for some degree of customization, corresponding to including logos and adjusting fundamental template components, many customers really feel that these choices are restricted in comparison with rivals.
- Integration challenges: Though DocuSign integrates with a variety of third-party software program, the mixing course of may be sophisticated. Establishing these connections usually requires technical experience.
- Customer support: Some prospects have voiced frustration with DocuSign’s customer support, notably when dealing with refund requests or resolving points after a purchase order. Lengthy response instances and a scarcity of proactive assist when coping with complicated queries result in dissatisfaction.
- Pricing considerations: Few customers take into account DocuSign’s subscription mannequin pricing steep, notably for smaller companies or particular person customers who don’t want frequent entry to DocuSign e-signature providers.
“DocuSign’s pricing may be greater than anticipated because of hidden charges for superior safety features and integrations, which might rapidly add up. Moreover, its restricted customization choices could also be a downside for companies with particular branding or workflow wants. The platform’s integrations, whereas intensive, may also create workflow bottlenecks for organizations that rely closely on particular software program, hindering operational effectivity.”
–Docusign Assessment, S L.
What DocuSign options do G2 customers use?
Whereas DocuSign dominates the e-signature panorama, it’s not the one possibility obtainable.
Docusign’s prime safety features
Safety is paramount relating to e-signature options. DocuSign presents a spread of safety features to guard delicate paperwork and guarantee compliance with laws. However what do actual G2 customers take into consideration its safety capabilities?
Compliance with international laws
DocuSign adheres to quite a few international laws and business requirements to make sure its digital signature options are legally acknowledged and safe.
The platform complies with the Digital Signatures in International and Nationwide Commerce (ESIGN) Act within the U.S. and Digital Identification, Authentication, and Belief Companies (eIDAS) Rules within the European Union, validating the legality of digital signatures for contracts and different paperwork.
DocuSign additionally meets key business certifications such because the system and group controls (SOC)-SOC 2 Sort 2 and SOC 3 to make sure the very best safety requirements and privateness safety.
These certifications are particularly vital for organizations in extremely regulated sectors, together with healthcare, finance, and authorities, the place compliance and knowledge safety are paramount.
What G2 customers are saying:
“DocuSign has been useful for our firm, particularly once we want signatures from individuals who aren’t obtainable regionally. It permits us to get paperwork signed rapidly and ensures we keep Well being Insurance coverage Portability and Accountability Act (HIPAA) compliant, making the method extra environment friendly.”
– Docusign Assessment, Pauline B.
Signature historical past and audit options
DocuSign offers audit trails and signature historical past options, guaranteeing a clear and verifiable file of each motion taken throughout the signing course of.
Every doc signed by way of DocuSign comes with a Certificates of Completion that’s court-admissible and comprises the audit path of electronic mail addresses, timestamps, and IP addresses of signees.
This audit path is tamper-evident, that means any modifications to the doc after signing can be seen. These options are necessary for guaranteeing accountability and authorized defensibility in case a doc’s authenticity is ever questioned in courtroom or throughout an audit.
What G2 customers are saying:
“Quick, error-free, paper-saving, and safe—DocuSign makes managing paperwork easy. Signed paperwork are legally accepted as official proof in courtroom, eliminating the necessity to retain bodily copies for years. With DocuSign’s simply accessible historical past, any doc may be present in only a minute.”
–Docusign Assessment, Zeal T
Safe doc administration
Efficient and safe doc administration is essential for companies to optimize operations, guarantee compliance, and cut back dangers. DocuSign excels on this space by providing a complete platform that simplifies the creation, signing, and storage of necessary paperwork and contracts.
DocuSign emphasizes layers of bodily and logical safety measures, together with encryption, intrusion detection programs, and entry controls all through the doc lifecycle.
What G2 customers are saying:
“Probably the most invaluable function of DocuSign is its flexibility and effectivity in seamlessly integrating with our current enterprise processes, streamlining doc signing procedures. It has considerably improved our organizational workflow by decreasing the time it takes to finish and signal contracts and agreements. Moreover, as soon as individuals turn into accustomed to DocuSign, they rapidly acknowledge its safety, giving us confidence that it may well deal with the delicate paperwork vital to our subject whereas guaranteeing the belief and compliance required.”
– Docusign Assessment, Pomela T.
Is Docusign legit?
DocuSign is a legit and extensively trusted platform for digital signatures and doc administration. Nevertheless, cybercriminals usually mimic DocuSign’s branding in phishing scams. To remain safe, it is a good observe to confirm paperwork earlier than signing, use robust passwords, allow two-factor authentication, and keep away from sharing delicate data by way of unsecured channels.
What G2 customers are saying:
“The one draw back I can consider is that DocuSign is so well-known that its electronic mail design is usually cloned for malicious functions. Frequent DocuSign customers would possibly simply be tricked into clicking one thing they shouldn’t just because they’re so accustomed to the acquainted yellow and blue emails. Whereas it is likely to be troublesome for DocuSign to completely tackle this, maybe there’s a method to enhance safety on this space.”
– Docusign Assessment, Verified Person in Legislation Apply.
Is Docusign free?
DocuSign presents a 30-day free trial with no bank card required, permitting you to discover its options and see if it suits what you are promoting wants. Past the trial, it presents numerous pricing plans adjusted to enterprise necessities.
Let’s discover the totally different pricing choices and spotlight every plan’s options to pick out the one which most closely fits you.
Private plan
Perfect for people and sole proprietors with fundamental digital signature wants.
- Value: $10/month and $120 billed yearly
- Options: 5 agreements for signature every month, reusable templates, and integration with 900+ apps.
Normal plan
Designed for small to medium groups needing to ship, signal, and collaborate.
- Value: $25/month per person and $300 billed yearly
- Options: All options of the ‘private plan,’ workforce sharing of templates, real-time collaborative commenting, and customized branding.
Enterprise professional plan
Custom-made for automating and optimizing agreements with superior options.
- Value: $40/month per person and $480 billed yearly
- Options: All options of the ‘customary plan,’ attachment requests, conditional logic, mobile-friendly kinds, a number of recipient dealing with, and cost assortment throughout the signing.
Word: For companies requiring customizable e-signature or identification verification options, DocuSign presents tailor-made plans that embrace stay technical assist, enhanced buyer knowledge administration, Single Signal-On (SSO) integration, fraud safety, and SMS/WhatsApp notifications. For pricing particulars, please attain out to the gross sales workforce.
Supply: Docusign
What G2 customers are saying:
“DocuSign, a frontrunner within the e-signature area, is undoubtedly dependable and feature-rich however comes with a premium price ticket that will really feel steep, particularly for smaller companies. Some customers discover the associated fee disproportionate to the options included in the usual plans. Notably, important safety features like SSO are supplied as add-ons fairly than a part of the bottom bundle, which may be disappointing in at this time’s security-conscious panorama.”
– Docusign Assessment, Brad W.
FAQ: Is DocuSign Secure?
Q: How does Docusign work?
Customers merely add paperwork, designate signature fields, and ship them through electronic mail. DocuSign additionally integrates with fashionable instruments like Salesforce, Google Drive, and Dropbox, which makes it simple to optimize workflows and improve productiveness.
Q. Is Docusign legally binding?
Sure, DocuSign’s e-signatures are legally binding and adjust to laws just like the ESIGN Act within the U.S. and eIDAS within the EU. These legal guidelines affirm the authorized validity of digital signatures for contracts and different paperwork.
Q. Is DocuSign safe for signing delicate paperwork?
Phishing assaults and malware current severe threats to the safety of DocuSign paperwork. The platform employs Superior Encryption Normal (AES)-256-bit encryption to safeguard paperwork each throughout transmission and in storage.
Q. Is Docusign protected for SSN?
DocuSign is safe for dealing with Social Safety Numbers (SSNs). It makes use of encryption and multi-factor authentication to guard delicate knowledge and complies with HIPAA, SOC 1, and SOC 2 laws, guaranteeing safety throughout doc transmission and storage.
Q. How does DocuSign make sure the authenticity of signed paperwork?
DocuSign employs cryptographic strategies and generates detailed audit trails for each doc. These embrace details about signers, timestamps, and IP addresses, guaranteeing the authenticity and validity of signed paperwork.
To signal or to not signal?
Relating to security, DocuSign earns excessive reward from reviewers who belief its safety features, together with encryption, 2FA, and tamper-proof audit trails. These instruments not solely defend delicate paperwork but additionally simplify the signing course of, saving time and guaranteeing compliance with international laws.
That mentioned, it’s all the time clever to remain vigilant. Consider your particular safety wants, analysis business certifications, and take into account your use case earlier than totally committing. By doing so, you may take advantage of DocuSign’s capabilities and benefit from the comfort, effectivity, and peace of thoughts it presents for managing your doc workflows securely.
Need to consider your choices? Discover the highest 10 e-signature providers.
